Conducting successful viewings

To ensure smooth and successful viewings, we’ve prepared some tips!

Remember, the goal is to create a welcoming and informative atmosphere, allowing potential buyers to envision your property as their future home.

Good luck with your viewings!

Before the viewing:

Plan the order of rooms you’d like to show the buyer around your home and any features you want to highlight in advance.

• Tidy and declutter ahead of potential buyers arriving, making the place as presentable as possible.
• Open all blinds and curtains in advance to make every room as light as possible, switching on lamps or lights before they arrive if needed.
• If you have time, you may also want to arrange for your windows to be cleaned.
• Open windows before viewing for fresh air, but ensure that rooms are not cold. If necessary, switch on thermostats to ensure every room is a pleasant temperature.
• Avoid strong scents; let the house speak for itself.
• Be prepared to answer questions about the property’s history and any technical information about the building.
• If you have pets, consider removing them during the viewing to avoid distractions.

During the viewing:

In our experience, giving people the necessary space and time will allow them to build a better sense of the property. Don't try and pitch your place, just be honest about why you love living there.

• Create a friendly atmosphere; offer a warm welcome and aim to begin and end the tour in what you consider is the ‘best’ room.
• While giving your tour, minimise talking; let buyers absorb the experience. Avoid overloading potential buyers with unnecessary information.
• Once you’ve finished the tour, offer potential buyers plenty of time and space to go around the property again.
• Be prepared to share some context about the immediate local area: Do you live on a quiet street? Have friendly neighbours? Access to good local schools? Share what makes the location unique.
• Always answer questions honestly and avoid misleading information.

After the viewing:

After the viewing, buyers are asked to share feedback and let you know if they’d like to move forward with a formal offer or arrange a second viewing. For more details, take a look at our guide on receiving viewing feedback.