Selling with Ostrich
- Ostrich is closing: Answering your questions
Ostrich will close on 19th June. Until then, we'll be winding things down gradually.
- Responding to viewing requests
When someone’s interested in your home, they can request a viewing. Each time you receive a viewing request, we’ll notify you by email. You can also view all your requests in the Buyers section of your Seller dashboard. Just make sure you Switch to seller when you log in.
- Arranging viewings
When a verified buyer is interested in viewing your home, you’ll receive an email notification with their request. This will include information about the buyer’s position, a note on what they love about your property, and an indicative offer.
- Managing your viewings
It’s easy to change or cancel a viewing in your Ostrich account. You’ll find all your upcoming viewings in the Viewings section of your Seller dashboard. Just make sure you Switch to seller when you log in.
- Hosting your own viewings
You’ll be the one showing buyers around your home. On the day of the viewing, you’ll meet with the buyer directly, without anyone from the Ostrich team.
- Conducting successful viewings
To ensure smooth and successful viewings, we’ve prepared some tips!
- Getting buyer feedback
After each viewing, the buyer is invited to share their thoughts on your home and how the visit went. At this stage, they can also request a second viewing or submit a formal offer.
- Ostrich fees and sales terms
We charge a simple 1% commission plus VAT, payable on completion if we sell your home.
- A guide to navigating the sale process
You’ve accepted an offer on your home. Now it’s about turning that offer into a completed sale!
- Key terms for sellers
Selling a home can come with a lot of unfamiliar terms. This is a simple guide to the ones that tend to pop up and what they mean.
- Completing Ostrich ID and proof of address checks
Once you arrange your first viewing through the platform, a member of our team will get in touch to arrange your ID and proof of address checks. They’ll also ask you to sign our seller terms.
- Can I remove my listing?
Yes, you can hide your listing at any time from within your Seller account. It's also easy to put it live again when you're ready!