Selling with Ostrich

Responding to viewing requests

When someone’s interested in your home, they can request a viewing. Each time you receive a viewing request, we’ll notify you by email. Y...

Arranging viewings

When a verified buyer is interested in viewing your home, you’ll receive an email notification with their request. This will include info...

Managing your viewings

It’s easy to change or cancel a viewing in your Ostrich account. You’ll find all your upcoming viewings in the Viewings section of your S...

Hosting your own viewings

You’ll be the one showing buyers around your home. On the day of the viewing, you’ll meet with the buyer directly, without anyone from th...

Conducting successful viewings

To ensure smooth and successful viewings, we’ve prepared some tips!Remember, the goal is to create a welcoming and informative atmosphere...

Getting buyer feedback

After each viewing, the buyer is invited to share their thoughts on your home and how the visit went. At this stage, they can also reques...

Ostrich fees and sales terms

We charge a simple 1% commission plus VAT, payable on completion if we sell your home.There are no other charges or upfront fees, which m...

A guide to navigating the sale process

You’ve accepted an offer on your home. Now it’s about turning that offer into a completed sale!This guide shows you what will happen at e...

Key terms for sellers

Selling a home can come with a lot of unfamiliar terms. This is a simple guide to the ones that tend to pop up and what they mean.AAgreem...

Completing Ostrich ID and proof of address checks

Once you arrange your first viewing through the platform, a member of our team will get in touch to arrange your ID and proof of address ...

What if I decide to switch to a traditional agent?

We offer a zero-commitment contract. You can leave at any time and for any reason. If you wish to switch to a traditional agent, that’s a...