Buying with Ostrich
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Booking in viewings
When the homeowner is ready to arrange a viewing, you’ll get an email inviting you to book one in!You'll be prompted to choose a time fro...
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Making changes to your viewings
You can manage your viewings easily in your Ostrich account. You’ll find them in your Upcoming viewings section in the main menu. Just pi...
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How do I move my viewing?
If your original viewing time no longer works, but you'd still love to see the property, rescheduling is easy to do in your Ostrich accou...
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How do I cancel my viewing?
We understand that a property might not always be the perfect match, or sometimes your circumstances change.If you need to cancel your vi...
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Guide to successful property viewings
There’s a lot to take in when viewing a property for the first time. To make the most of your visit, here are some tips to ensure you get...
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Providing viewing feedback
Once you've been to a viewing, you’ll be invited to share your thoughts. Since viewings are hosted by the owners themselves, your feedbac...
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Organising second viewings
After your viewing, you’ll get an email inviting you to share your thoughts with the homeowner.This is your chance to let them know what ...
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Submitting a formal offer
When you're ready to move forward, you can submit a formal offer by filling out our simple offer form.Before you do, it’s worth taking a ...
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A guide to navigating the purchase process
You’ve had your offer accepted. Now it’s about turning that offer into a completed purchase and new home!This guide shows you what will h...
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Key terms for buyers
Buying a home can come with a lot of unfamiliar terms. This is a simple guide to the ones that tend to pop up and what they mean.AAgreeme...
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Completing Ostrich ID and proof of funds checks
Once you’ve submitted a formal offer on a property, a member of our team will get in touch to arrange your ID and proof of funds checks. ...